Subject: FW: Tech Support Candidate - Kumari Shivani Shivani
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Wed, 17 Feb 2021 10:48:26 +0000

First round

From: Kumari Shivani Shivani <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 17 February 2021 at 3:03 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Kumari Shivani Shivani

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Kumari Shivani Shivani
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7701991123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Sector 127
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Speakers & Audio
Database apps
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     R systems international technical support engineer      10june  20k
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will do few things:
1. I'll try it with another tab
2. I'll check blocked sites in 🔐
3. I'll check whether the site is down or network connection
It basically depends on what error is showing there
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Go to Settings
then, Other Networks and Connections
then, Bluetooth
and Turn on the Bluetooth
What according to you makes you a good candidate for customer service or technical support job? Firstly i am using computer system since i was in 8th standard(2011), plus
I am Computer Science Graduate and i have also experience im technical support with a reputed organization.
And i have a spirit that i 'can do'.
On a scale of 1 - 5 please rate your fluency in spoken English  4