Subject: Tech Support Candidate - Gaurav Shrivastava
From: Gaurav Shrivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 05:41:53 -0500

| | Tech Support Test

Name | Gaurav Shrivastava
E-mail | [email-masked]
Phone Number | (91) 9873660720
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi (Old Mahavir Nagar)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
Linux
Networking - basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | DELL India pvt. Ltd. | Advance Resolution Expert | 15 May 2020 | 58000
Previous Employer 2 | Teleperformance | Sr. Techinical Support Officer | Jun 2017 | 32000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a technician, my first step will be understanding the exact error which occurred while performing the said task. As if it is limitation within the browser or proxy which might holding the system to provide desired result. We can try with alternate browser if available. Once alternate browser is unable to open the said website then we look toward the proxy or network based limitation. Else we disable add-ons on the said browse which shows difficulties with the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First set the Bluetooth speaker on discoverable mode. Enable Bluetooth on your phone and access available device menu. Find the name of speaker in list of new available device or search for new device. Once you set the Bluetooth speaker name appears in the list, tap to connect and select pair. This will provide a prompt to acknowledge the pairing code. Choose "OK" or "Accept" to confirm the pairing. New your phone is connected once you see the Speaker name in listed device as connected. Please play a some music to test the setup.

What according to you makes you a good candidate for customer service or technical support job?

Good listener, Observer to understand the situation.
Educated about supported product/field to provide accurate and effective response.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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