Subject: Trainer Candidate - Neeraj Chandra
From: Neeraj Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 05:27:34 -0500

| | Tech Support Test

Name | Neeraj Chandra
E-mail | [email-masked]
Phone Number | (+91) 7973157296
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Veridic technologies | Project leader | |
Previous Employer 1 | Saud bahwan group | Senior software engineer | Dec 2016 |
Previous Employer 2 | Pari technology india | Software asociate | Apr 2013 |

If Selected, how much time do you need to join? | 60 days
Please briefly describe your work experience specifically in training? | I had been a part of training team in my first job. Later on, worked in senior position where having a deep knowledge in the domain helped me every time to guide and trained my sub ordinates.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | In my previous project two resources some how dropped for a week in between the project was in progress and it was a tough situation for the entire team as we were near to our targeted dates. As per discussion with the management and with the replacement of single resource we some how (every team memeber worked half an hour extra for a week)  managed to complete the project within the time with accuracy.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Understanding the customer problem and provide them better solution with in the defined timeframe. The customer satisfaction is most important. Solving problem at a time can be a good customer service but resolving proactively those issue which you found while resolving the customer query is a great customer service.
What according to you makes you a good candidate for this position? | Having best troubleshooting and analytical skills which i earned from the previous experience will help me to take the organisation to the next level which also help me to grow personally and professionally.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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