Subject: Tech Support Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 04:52:18 -0500

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (91) 8512036232
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Loni, Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1)I will check my network connection.
2)I will clean my software cache.
3)I will clean the browser settings.
4)I will check my Network settings.
5)I will set my IP settings to automatic.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Power on the Bluetooth device.
2)Go to mobile Bluetooth settings.
3)Search for available devices.
4)Select the Device
5)Pair the Device.
6)Enjoy the Music.

What according to you makes you a good candidate for customer service or technical support job? | I am a self motivated and Hardworking person. I  can handle people anger and I am a Problem solver and good listener also I can hear the problem of the customer and try to give good solution to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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