Subject: Tech Support Candidate - chestora singh
From: chestora singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 03:56:46 -0500

| | Tech Support Test

Name | chestora singh
E-mail | [email-masked]
Phone Number | (+91) 9990960200
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Pune-planning to relocate again
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tata Consultancy | Sr. Exe | 2/02/2021 | 35000
Previous Employer 1 | Se2 Digital SevicesLLP | Sr.Exe | 11/2019 | 35000
Previous Employer 2 | Ntt Data Serices | Sr.Exe | 03/2019 | 34400

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Delete cookies by going to settings
Try changing the browser
Delete caches /Temp Files

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth for phone and Bluetooth speaker too
start pairing with the phone i.e Samsung/Nokia
Connect and you are ready to play or do hear anything you want on speaker

What according to you makes you a good candidate for customer service or technical support job?

Patience and hard work and smart work pays you in the end
Show empathy rather than sympathy
Good listening skills
Find solutions rather chaos in conversations
Go out of your way at times
ownership on call
Take the call control in your hand

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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