Subject: Tech Support Candidate - Karttikeya Kandpal
From: Karttikeya Kandpal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 03:53:47 -0500

| | Tech Support Test

Name | Karttikeya Kandpal
E-mail | [email-masked]
Phone Number | (+91) 9560995897
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sector 61 Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Amazon | Customer Service Associate | 10 Jan 2021 | 20000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | At first, I will check if any other website is opened on my computer or not. Then if it still does not work,I will clear the cache and cookies on my browser and try again. I will check if other devices connected to my router are working or not. Then I will restart my router and disconnect other devices to increase internet bandwidth on my computer. If it still does not work I will move my PC closer to the router.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First go to the settings menu and switch the bluetooth toggle. Then switch on the speaker and search for devices on the phone. After that, click on the speaker’s name when it pops on the screen and send a pairing request. Then the devices get connected.
What according to you makes you a good candidate for customer service or technical support job? | I have already worked as a customer service associate for Amazon in the international retail process and understand the customer needs well. I have worked with technical support lines in this job . I regard myself as a team player and can impart good value to the company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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