Subject: Tech Support Candidate - Jatin Punj
From: Jatin Punj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 03:40:01 -0500

Tech Support
Test

Name

Jatin
Punj

E-mail

[email-masked]

Phone Number

(011) 9953608888

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

D3lhi

Which
best describes your Technical Support capabilities

I don't
have Tech Support experience, but I am confident with my skills I can do
it

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Networking -
advance

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

360 Degree Cloud

Techno functional

10 September

Previous Employer 1

Previous
Employer 2

In your past experience you have (select
all that applies)

Interacted with Domestic customers on
Phone
Interacted with International customers on Phone
Interacted with
customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1) Restart the device

2) Make sure the internet connection works

3) Check if the website is Down for everybody or just me

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Swipe down from the top of the screen

2) Touch and hold bluetooth

3) Tap pair new devices

4) Top on the name of the Bluetooth deviceyou want to pair with

5) Connect

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about your attitude in addition to your academic qualifications,  like you
should be soft spoken, good listener, problem solver, helpful, team builder and
know how to engage the people well.

On a scale of 1 - 5
please rate your fluency in spoken English

5