Subject: Tech Support Candidate - Pranav Singh
From: Pranav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 03:19:14 -0500

| | Tech Support Test

Name | Pranav Singh
E-mail | [email-masked]
Phone Number | (201303) 8077872052
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 126
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Technical support advisor | | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. We will check the internet connection.(if not, connect to the internet)
2. Check whether the web-address is correct.
3. Try opening the same webpage in other browsers.
4. Try opening any other webpage.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on both the bluetooth devices
2. Enable pairing mode on the device
3. Search for new bluetooth devices on the phone.
4. Pair and connect with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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