Subject: Re: Tech Support Candidate - Abdul Basit Khan
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Feb 2021 00:52:33 -0700 (MST)

Broken English, Also he do not have relevant experience for EPOS 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 17 Feb, 2021, at 13:18, HR Livesalesman <[email-masked]> wrote: 

Busy on another call 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Feb, 2021, at 20:00, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Abdul Basit Khan < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 16 February 2021 at 12:24 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Abdul Basit Khan 

	

	
	
			Tech Support Test 
		
	Name 	Abdul Basit Khan 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7007415040 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Shaheen Bagh 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 			
Previous Employer 1 	Amazon 	Customer Support Associate 	07/07/2020 	32,000 INR 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with customers over Email 
Interacted with customers over Live Chat 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First I will make sure that I have a working Internet Connection on my Computer 
Then, I will refresh the page and make sure that JavaScript is enabled 
Then I will check if Cookies are enabled 
After that I'd clear my cache and cookies and make sure my web browser is up to date 
Then I will restart my web browser 
Or 
Try a different web browser. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First, Make sure that the speaker's Bluetooth is switched on and it is ready to pair 
Now swipe down notification tray from the top of the screen in your mobile phone, 
Then touch and hold Bluetooth option, 
After that click on tap pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh. 
Tap the name of the Bluetooth device you want to pair with your device. 
Follow any on-screen instructions. 
	What according to you makes you a good candidate for customer service or technical support job? 	I posses the following qualities:- 
Problem-Solving Skills, 
Clear Communication, 
Friendly Attitude, 
Empathy, 
Strong Time Management. 

	On a scale of 1 - 5 please rate your fluency in spoken English 	4