Subject: Tech Support Candidate - Osmar Guilherme
From: Osmar Guilherme <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 02:50:43 -0500

| | Tech Support Test

Name | Osmar Guilherme
E-mail | [email-masked]
Phone Number | (+91) 7087298309
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Great Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check if the network in my computer is connected perfectly
Secondly I will check if the website has been written correctly

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly You must to search the Bluetooth speakers name in your phone, therefore if you can not found you have to check in both devices if the Bluetooth are on . If it is on you will be able to see on your phone screen that the speaker Bluetooth can be pairing

What according to you makes you a good candidate for customer service or technical support job?

Well I am easy to interact with people specially when it comes to solving some issues that I know I am able to help ...

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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