Subject: Re: Tech Support Candidate - Vijay Singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Feb 2021 00:45:33 -0700 (MST)

His spoken is good, Having technical experience too. 
He is an immediate joiner 
His last salary was 32000/- 
Expecting 40000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Feb, 2021, at 19:51, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Vijay Singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 16 February 2021 at 12:57 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Vijay Singh 

	

	
	
			Tech Support Test 
		
	Name 	Vijay Singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7838377717 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Delhi NCR 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Networking - basic 
Networking - advance 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Adobe 	Technical Consultant 	1st December 	32000 
Previous Employer 1 	Accenture 	It operations associate 	1st july 	21000 
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. The first and the foremost step is to identify the error. 
2. Then I would try to open an other website(gmail.com) to confirm if the problem is with the (ndtv.com) site or with the internet. 
3. If the problems is with only (ndtv.com) site, I would try opening it on other browser. 
4. If the site is not opening on other browser it could be that the site server is down or you could try resetting browser settings. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Enable the Bluetooth option on the device to which you want to connect the speaker. 
2. Make sure the speaker is in pairing mode. 
3. Make sure “visible to other” is enable on device to which you want to connect the speaker. 
4. Click on “pair new device” on the device. 
4. After above steps are completed you will see the speaker name listed under pair option. 
5. Select the appropriate device to connect. 
	What according to you makes you a good candidate for customer service or technical support job? 	1. I have worked under many difficult scenarios where there are outages. 
2. Handled escalations. 
3. Provided resolution in timely manner. 
4. Routed tickets to respective tier according to the queries. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4