Subject: Tech Support Candidate - Ritesh Sharma
From: Ritesh Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 02:35:39 -0500

| | Tech Support Test

Name | Ritesh Sharma
E-mail | [email-masked]
Phone Number | (91) 8595883506
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | sound issue, hang issue, antivirus issue

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ienergizer | assistant executive | Aug2020 | 26000
Previous Employer 2 | allsec technology | sales executive | feb2019 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i am opening a website on my browser and getting an error . i will firstly try to check whether my software is up to date. sometimes it happens when the software is not up to date we face such issue. Now if the issue didnt resolve i will update my browser and see whether it works in case if it didnt worked i will install and reinstall and resolve my problem. In most of the case browser will start working with updated browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

the steps are below:
1) settings
2) bluetooth
3)switch on the speaker and connect to the desired bluetooth speaker.
4)bluetooth will be connected now
4)

What according to you makes you a good candidate for customer service or technical support job? | I am very dedicated toward my work and during my working hour i just focus on my work . I am a good listener and would do my best with the help of my training skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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