Subject: Re: Tech Support Candidate - Sunil Kulkarni
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 17 Feb 2021 00:05:10 -0700 (MST)

His spoken is good 
He is in Karnataka right now and ready to relocate within 7 days. 
He is not working right now 
and holding good range of tech support experience 
His last salary was in UAE 
And his expectations comes to 60000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 16 Feb, 2021, at 19:03, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Sunil Kulkarni < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Tuesday, 16 February 2021 at 2:02 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Sunil Kulkarni 

	

	
	
			Tech Support Test 
		
	Name 	Sunil Kulkarni 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9663106176 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Belgaum Karnataka 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	New Al Raed Computer Est Abu Dhabi 	IT Service Delivery Manager 	July 2020 	10000AED/Monthly 
Previous Employer 1 	Arch Computers Bangalore 	Hardware and Networking Engineer 	Nov 2013 	96000Rs/ Annum 
Previous Employer 2 	Tata Croma Bangalore 	Technical Service Specialist 	Sep- 2012 	156000Rs/Annum 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1)Find what is error is coming after entering the website 
2)Work the on the error to solve the issue. 
3)Will check the entered website is correct or not? 
4)Will check the internet is working in the PC. 
5)If still error is persisting after complete diagnose than will need to contact the website help desk for them to check on this 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1)On the Bluetooth in mobile and speaker. 
2)Keep the speaker Bluetooth in discovery mode or connecting/pairing mode to connect to mobile device. 
3)In mobile select scan or search to find the Bluetooth Speaker name which you want to connect your mobile to speaker. 
4)Select the Bluetooth Speaker which you want to connect your mobile in search list. 
5)Pair the device with passcode. 

	What according to you makes you a good candidate for customer service or technical support job? 	In addition to my educational qualifications and experience which I believed prepared me for this role, I am a hard-worker, a team player and work tirelessly to get the job done. I thrive on challenges and always remain extremely committed to the success of any issues 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5