Subject: Tech Support Candidate - Nisha Singh
From: Nisha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 02:00:25 -0500

| | Tech Support Test

Name | Nisha Singh
E-mail | [email-masked]
Phone Number | (110037) 9212633251
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Mahipalpur new dehli
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers pvt ltd | L2 | 28 feb | 25k
Previous Employer 1 | High tech ingormatics | L2 | July 2019 | 25k
Previous Employer 2 | Future focus pvt ltd | L1 | March 2018 | 22k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1st of all I'll check internet connectivity whether its connected or not, if not than I need to connect my PC or laptop with internet. Even after that if still my facing the same problem than I'll follow some more steps
Internet history need to clear, cache & cookies need to remove, temporary file need to clear , system restart, my account status in case if it is expired or lock .
After following these steps issue got resolved

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I need to follow given steps
1.Speaker device bluetooth power need to on
2. Mobile device bluetooth icon should also on
3. In mobile device we need to click on search icon in bluetooth setting option
4.speaker model no or name will be reflect in search icon than we need to pair the device
5. Post pairing devices we can use speaker after connecting with phone

What according to you makes you a good candidate for customer service or technical support job?

Few skills should be there
1. Client management
2. Quick response
3. Sla management
4. Follow ups with client and engineer for the solution
5. Soft communication skills
6. Empathetic nature

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |