Subject: Tech Support Candidate - Shravab Shetty
From: Shravab Shetty <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 17 Feb 2021 01:17:16 -0500

| | Tech Support Test

Name | Shravab Shetty
E-mail | [email-masked]
Phone Number | (94004) 04123
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kerala
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | MEMC | Artwork desginer | June 10 | 60000 inr
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will look into my internet connection if rest of the websites pulls up and if the problem persists only with this particular website, then I would check my browser settings such as clear cookies & cache check if any anti virus or other sort of third party plugins blocking the page  which I would uninstall it or disable it. If the problem still persists then it is known that the website or the server is down
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Pair the device using the passcode (or a key) , connect using wifi share if the speaker has the ability . You can also connect manually if the speaker has the wired jack
What according to you makes you a good candidate for customer service or technical support job? | Working for over 8 years I have deep knowledge about customer relationship management with technical back ground and also designing concepts
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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