Subject: Trainer Candidate - Yogita Murli Venktesh
From: Yogita Murli Venktesh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 23:47:37 -0500

Tech Support
Test

Name

Yogita
Murli Venktesh

E-mail

[email-masked]

Phone Number

(0) 8448345111

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

FARIDABAD

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

myUpchar.com

Manager: Customer Support

Still working

50
K

Previous Employer 1

Lybrate

Team Leader : Customer
Support

8 Feb 2020

42 K

Previous Employer 2

Snapdeal

Team Leader:
Customer Escalations

20 August 2016

35
K

If Selected, how much time do you need
to join?

1 Month

Please briefly
describe your work experience specifically in training?

Overall
13 years of experience managing customer Experience from all sources (Inbound,
Emails, Social Media, and chats). Out of which 6 years of experience was into
the managerial role,  5 plus years especially into startup wherein my role
demands the training and grooming of agents and the team leads and also setting
and introducing the quality parameters to serve customers escalations/ queries
through all the channels.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I take every new task or responsibility of my job
as a challenge and then try to give my best to come up with the most-right
solution to each situation. Talking about the most challenging of all, it was
when the business module has been changed with my current emplouer due to which
few of our partners has to face the loss due to contract signed. However have
worked with the internal team and help the partners with the best possible
solutions to overcome the losses.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

I believe good customer service is meeting the
customer requirements or providing the best possible rebuttals.In contrast,
exceptional customer service requires that you go above and beyond customer
expectations and serve them in all possible ways.

What according to
you makes you a good candidate for this position?

The ideal
candidate as per me is the one who has hands-on knowledge of customer service
and has worked starting from ground level to a  manager in the said
field.

On a scale of 1 - 5 please rate your fluency in
spoken English

4