Subject: Trainer Candidate - Rachit Goel
From: Rachit Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 15:26:27 -0500

| | Tech Support Test

Name | Rachit Goel
E-mail | [email-masked]
Phone Number | (91) 9650228209
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida, Gaur City

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | United Health Group | Technical Support Analyst | - | 42000
Previous Employer 1 | Edusmart Service Pvt. Ltd | Implementation & Support Engineer | May 2013 | 15000
Previous Employer 2 | Next Education India Pvt. Ltd. | Technical Support Engineer | Nov 2011 | 10000

If Selected, how much time do you need to join? | 90 Days or less

Please briefly describe your work experience specifically in training?

• Working on L2 support ticket resolution, as well as ticket intake and classification
• Responsible for performing Hardware and Software installation along with resolving related issues raised by national and international users throughout the company.
• Installed, configured, updated and maintained all internal software and hardware resources including printers, laptops and client workstations.
• Give trainings to New joining user in team

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | if difficulty comes , we will discuss within the team.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service - will get the problem solved eventually

Great customer service - will get it solved immediately

What according to you makes you a good candidate for this position?

1. Team player
2. Technical Sound
3. having experience in technical
4. Hard skills

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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