Subject: Tech Support Candidate - Mohit Singhal
From: Mohit Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 13:36:17 -0500

| | Tech Support Test

Name | Mohit Singhal
E-mail | [email-masked]
Phone Number | (+91) 7017573213
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Hapur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Speakers & Audio
Mobile troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienergizer | Jr. Engineer | Currently working | 18500
Previous Employer 1 | HCL | customer support executive | 19 Dec 2014 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will do clear cache and clear data of browser.
I will check internet connection.
I will restart device.
I will check another website to check if issue in website server.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on bluetooth speaker.
Turn on bluetooth of mobile and scan.
Check visibility to nearby devices in mobile
Click on bluetooth speaker device name which scanned in mobile to connect.

What according to you makes you a good candidate for customer service or technical support job? | My troubleshooting skills to understand customer's issue exactly to provide point to point and exact information.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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