Subject: Tech Support Candidate - Rohit gupta Rohit
From: Rohit gupta Rohit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 12:37:06 -0500

| | Tech Support Test

Name | Rohit gupta Rohit
E-mail | [email-masked]
Phone Number | (91) 9871257976
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Near gaur city 2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NTT india pvt ltd | Customer support | | 27000
Previous Employer 1 | DSM infocom | Customer support | March 2011 | 9000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | 1st kindly check internet explorer setting after click on tool option and check www.ndtv.com is add in secure site section. After adding this website click on apply and close the internet explorer and reopen again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1st click on bluetooth option in mobile and turn it on . After turn on it will search nearby bluetooth devices and select concern bluetooth device and click on that to make pair. After pair successfully you can enjoy music or anything.
What according to you makes you a good candidate for customer service or technical support job? | I am working in banking sector to giving technical as well server relater solution to them and mostly i give them solution over phone and from last 2009 i am giving my services to banking sector as well coordinate with clients over mails and through chat
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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