Subject: Tech Support Candidate - Akanksha Akanksha
From: Akanksha Akanksha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 12:00:07 -0500

| | Tech Support Test

Name | Akanksha Akanksha
E-mail | [email-masked]
Phone Number | (91) 9319678838
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noidq
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Infoedge india ltd | Sr executive | Presently working |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First restart the device, check the internet connectivity. If the problem still persist will clear cookies of the browser. Still if the problem exists will check if the website is down for everyone or not
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth of the speaker and phone. In mobile phone search the bluetooth speaker device and pair it. After pairing click on connect
What according to you makes you a good candidate for customer service or technical support job? | My work experience and abilities to work patiently are my USP.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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