Subject: Trainer Candidate - Raghwendra Pratap Singh
From: Raghwendra Pratap Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 11:18:22 -0500

Tech Support
Test

Name

Raghwendra
Pratap Singh

E-mail

[email-masked]

Phone Number

(091) 9310865159

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dehradun,
Uttarakhand

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Onwards e Services Limited

Senior Application Support
Executive

49163

Previous Employer 1

C1India Pvt Limited

Senior
Technical Support Executive

29June 2017

20927

Previous Employer 2

Antares Systems
Limited

Senior Executive CRM

1May 2013

10657

If Selected, how much time do you need
to join?

1 Month

Please briefly
describe your work experience specifically in training?

Implemented e tenderng process in NHAI, Implemented GST portal
in state Uttarakhand,provided hands on training to Govt officer and
Taxpayers

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Implemented GST in the state and provided hands
on training to govt officer and taxpayer to file return on GST
portal

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Value added
service to customer, beyond the expectation and timely delivery of service is
great customer service while good is the only the fulfillment of requirement of
customer

What according to you makes you a good candidate
for this position?

Professionally follow the guidelines in timely
delivery of service, that makes customer to feel satisfied by understanding his
requirement.

On a scale of 1 - 5 please rate your fluency in
spoken English

4