Subject: Tech Support Candidate - Vaishali Singhal
From: Vaishali Singhal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 10:20:44 -0500

| | Tech Support Test

Name | Vaishali Singhal
E-mail | [email-masked]
Phone Number | (011) 27480791
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shalimar Bagh, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio
Customer support, Team lead, process building, regulatory Compliance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VINCULAR TESTING LABS INDIA PVT. LTD. | TEAM LEADER- REGULATORY COMPLIANCE | | 40,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page. ...
Make sure JavaScript is enabled. ...
Make sure Cookies are enabled. ...
Clear your cache and cookies. ...
Make sure your web browser is up to date. ...
Restart your web browser. ...
Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings.
Tap the Bluetooth option.
Turn on Bluetooth.
A list of available devices will appear.
If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

*Gentle and polite way of speaking
*Customer Satisfaction up to date
*Frequent interaction
*Feedback

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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