Subject: FW: Tech Support Candidate - Umang Pandita
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 16 Feb 2021 14:51:22 +0000

First round. If not tech, check for homebox

From: Umang Pandita <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 February 2021 at 7:43 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Umang Pandita

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Umang Pandita
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9797363631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Malviya Nagar, South Delhi.
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  > Check for Internet Access
> If internet is fine then try opening other website
> If working fine then will clean browser cache and cookies and then try
> If still not working then it can be a routing issue from ISP side. Can use VPN as an alternative at that moment or ask the customer to wait till its fixed from ISP's end.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      > Turn on the Bluetooth of both the devices. (Bluetooth speakers button need to pushed and hold until connected from mobile phone settings.)
What according to you makes you a good candidate for customer service or technical support job? I am good at handling the customers. Customers satisfaction is my top priority. I am very much aware of the issues customers face on their Computers whether its a hardware or software issue. I have clarity about my troubleshooting steps and i am quite confident about them.
On a scale of 1 - 5 please rate your fluency in spoken English  4