Subject: FW: Tech Support Candidate - Abdul Basit Khan
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 16 Feb 2021 14:30:29 +0000

First round

From: Abdul Basit Khan <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 16 February 2021 at 12:24 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Abdul Basit Khan

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Abdul Basit Khan
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 7007415040
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Shaheen Bagh
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     Amazon  Customer Support Associate      07/07/2020      32,000 INR
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will make sure that I have a working Internet Connection on my Computer
Then, I will refresh the page and make sure that JavaScript is enabled
Then I will check if Cookies are enabled
After that I'd clear my cache and cookies and make sure my web browser is up to date
Then I will restart my web browser
Or
Try a different web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First, Make sure that the speaker's Bluetooth is switched on and it is ready to pair
Now swipe down notification tray from the top of the screen in your mobile phone,
Then touch and hold Bluetooth option,
After that click on tap pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.
What according to you makes you a good candidate for customer service or technical support job? I posses the following qualities:-
Problem-Solving Skills,
Clear Communication,
Friendly Attitude,
Empathy,
Strong Time Management.
On a scale of 1 - 5 please rate your fluency in spoken English  4