Subject: Re: Tech Support Candidate - Akanksha Pandey
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Tue, 16 Feb 2021 13:46:11 +0000

32000 is too high for homeboy. We are max looking for people upto 25k

From: HR Livesalesman <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 16 February 2021 at 1:07 PM
To: Deeksha Dadu <[email-masked]<mailto:[email-masked]>>
Subject: Re: Tech Support Candidate - Akanksha Pandey

I shortlisted him for Homebox

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 16 Feb, 2021, at 13:06, HR Livesalesman <[email-masked]<mailto:[email-masked]>> wrote:

Akanksha Pandey        (91) 9571434088        Immediate        32000/-        Hike        1st round        Indirapuram

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 15 Feb, 2021, at 17:02, Deeksha Dadu <[email-masked]<mailto:[email-masked]>> wrote:

First round

From: Akanksha Pandey <[email-masked]<mailto:[email-masked]>>
Reply-To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 10 February 2021 at 9:02 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Subject: Tech Support Candidate - Akanksha Pandey

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         Tech Support Test

Name    Akanksha Pandey
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91) 9571434088
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Indrapuram Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        CEIPAL  Customer support executive      March, 2020     28000
Previous Employer 1     Telepresence    Amazon seller support   May,2019        18000
Previous Employer 2     Wipro Bps       Tech support    March,2018      12000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I need to know the error first to check if it's related to browser, website or internet, it can be any case, I might have forgotten to turn on the internet of my pc. Or may be using corrupted OS, anything can be the reason for errors.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First turn on bluetooth option in a blutooth enabled Device.
What according to you makes you a good candidate for customer service or technical support job? I am a good listener and this plays a key role, because if I do not listen to the query of the customer I can give him/her no correct resolution or information.
On a scale of 1 - 5 please rate your fluency in spoken English  5