Subject: Tech Support Candidate - Belal Anwar
From: Belal Anwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 08:22:54 -0500

Tech Support
Test

Name

Belal
Anwar

E-mail

[email-masked]

Phone Number

(110044) 8376870038

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Badarpur, New
Delhi

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vcare Call centres India Pvt ltd

Senior Chat Excutive

Serving Notice
Period

22.500/M

Previous Employer 1

Teleperformance

Senior Customer
Care Excutive

July 2020

20,000/M

Previous Employer 2

Mega Cabs

Senior Customer
Care Excutive

December 2019

17,000/M

In your past experience
you have (select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Please find the trouble shooting steps
below:-

1) Try to check your internet connection, it might happen that your internet
connection has intrupted or the internet wire/cable is not connected properly to
your computer/system.

2) Cross check the website link properly, check in case you have entered a wrong
website link and correct it accordingly.

3) Try to switch your browser in case the website is still not working even
after following the above mentioned steps.

4) Clear your browser cache, and repeat the search process.

5) Check the update news regarding the website, it could be possible that the
destination website has a technical issue and there official website link is not
working.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Please find the steps to connect a Bluetooth
speaker to your mobile below:-

1) Switch on your mobile Bluetooth, you may find the Bluetooth option easily in
your phone setting.

2) Now turn on your Bluetooth speaker by clicking the start button, which you
will find easily on your Bluetooth speaker.

3) Go to the Bluetooth setting using your mobile, and check for the available
devices.

4) Once your Bluetooth speaker device name will appear in the available devices
setting of your mobile click on it and your Bluetooth speaker will automatically
connect to your mobile phone.

What according to you makes you a
good candidate for customer service or technical support job?

I have a working experience of more than 3 years as a Customer
Service Excutive. I have worked with my full potential, knowledge and always
tried to enhance my skills.

My experience, knowledge and skills will be suitable for your work profile.

Additionally, I have a good patience level which is one of the most important
skills for this role, being a customer care excutive one needs to be calm and
good listener to understand the customer inquiry properly.

On a
scale of 1 - 5 please rate your fluency in spoken English

4