Subject: Tech Support Candidate - Deepak Saluja Deepak
From: Deepak Saluja Deepak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 07:47:19 -0500

| | Tech Support Test

Name | Deepak Saluja Deepak
E-mail | [email-masked]
Phone Number | (110030) 8587943550
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mehrauli
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Gds support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aero flight technology Pvt Ltd | System engineer | Nil | 32000
Previous Employer 1 | Vinayak companser Pvt Ltd | System engineer | 8 may 2017 | 7000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I read error then I checked error details. And try
open a website another browser if website open probably then I clean browser cookies and open again if error is still same then I will check website ping.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First enable Bluetooth on speaker and then open Bluetooth on my phone search Bluetooth near me. Then I connect name speaker Bluetooth.
What according to you makes you a good candidate for customer service or technical support job? | I good listener so I can understand problem customer then I try giving solutions. I have 3 year experience customer support over then and also 1 year backend technical support experience and 1year on site experience so I believe I good for profile.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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