Subject: Tech Support Candidate - Harmohan Panda
From: Harmohan Panda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 06:48:23 -0500

| | Tech Support Test

Name | Harmohan Panda
E-mail | [email-masked]
Phone Number | (91) 8917419163
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bhubaneswar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | I4t | IT Executive | Till date | 30k
Previous Employer 1 | Enpersol Technologies Ltd | System Analyst | Dec 2019 | 25k
Previous Employer 2 | KAIZEN IT SERVICE PVT LTD | L2 Engineer and Support | March 2019 | 20k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If we are facing such errors, Firstly we need to check out internet connection and also the cables, If that doesn't resolved then we must clear the cookies and cache. And still the issue isn't resolved we need to check with out team if that particular website is allowed in our environment or not. And once after getting all things done seems like we can access www.ndtv.com in our browser now.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on your Bluetooth on mobile then search for new devices and once you find the name of Bluetooth device which needs to connected click on the particular name and then paired the device. And after that your mobile device is connected to speakers now.
What according to you makes you a good candidate for customer service or technical support job? | As looking on my career I have plenty of customer service experience in to IT and I am confident about my self on accepting this opportunity.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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