Subject: Trainer Candidate - Kirti Sharma
From: Kirti Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 06:27:49 -0500

| | Tech Support Test

Name | Kirti Sharma
E-mail | [email-masked]
Phone Number | (+91) 7669099370
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allied digital services limited | Service delivery lead | Current | 40000
Previous Employer 1 | Teamlease | ID manager | 30-dec-2018 |
Previous Employer 2 | Aforeserve.com | Team Leader | 9-Dec-2017 |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Softskill, ITSM, Remedy, Hardware and Networking, Infra Lead, Project Management etc.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good:- Resolve issue on priority with knowledge.
Great:- Resolve issue on priority with Knowledge and Take always feedback.

What according to you makes you a good candidate for this position? | Experience and passion for customer support and communication.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |