Subject: Tech Support Candidate - Mukesh Kumar
From: Mukesh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 06:20:35 -0500

| | Tech Support Test

Name | Mukesh Kumar
E-mail | [email-masked]
Phone Number | (0) 8882529221
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Greater Noida West
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ienetgizer | Jr. Eng.Tech Support | 30-11-2020 | 17.3k
Previous Employer 1 | Aegis | CSE | 09-01-2019 | 11.5k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all,I will check if my internet connection is working;
2.I will restart my system ;
3.I will check if the site is under maintenance or down for the moment;
4.In my User account settings, if the security level is high , I will make it low or medium to see if it helps;
5.I will try opening that site in a different browser;
6.Antivirus can be temporarily disable to check if it lets open the website;
7.I will check time & date of the system, if they are correctly set;
8. I will check the proxy settings of my browser & will make it Auto detect Proxy settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth of both Speaker and Phone.
2.Then Open Phone Bluetooth Setting and after that search available Bluetooth devices.
3. Then after select Bluetooth speaker deice name and pair and connect.

What according to you makes you a good candidate for customer service or technical support job?

As per me,the only quality that is required in a person for being good at any job is being sensitive towards others.
I believe customer satisfaction is of utmost importance for any business to grow & we ought to have empathy for customer in order to gain his trust & help him further with correct knowledge of product, services & policy of the company.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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