Subject: Tech Support Candidate - Rahul Choudhary
From: Rahul Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 05:34:12 -0500

| | Tech Support Test

Name | Rahul Choudhary
E-mail | [email-masked]
Phone Number | (91) 8076836026
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix daskh | Senior associate | Na | 30000
Previous Employer 1 | ATPL | SRD | 25th January 2021 | 20000
Previous Employer 2 | HGS | SRD | 1st March 2020 | 20000

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I need to check whether proper connection is established or not? LAN is working or not? If this is fine than I will check that website pop up is enabled or not? After that I will delete all cookies and caches and than try again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth mode in both the devices. Make sure both are in pairing mode. Search for speaker in mobile and than pair it.
What according to you makes you a good candidate for customer service or technical support job? | Active Listening and taking ownership is the key for a candidate for good customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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