Subject: Tech Support Candidate - Mohit Verma
From: Mohit Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 05:17:37 -0500

| | Tech Support Test

Name | Mohit Verma
E-mail | [email-masked]
Phone Number | (+91) 9910073583
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Shahdara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Software installation,outlook configuration and troubleshooting,basic networking troubleshooting,domain join and rejoin, user account create in AD,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Silaris information Pvt ltd | IT EXecutive | Present working | 11530
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we will check website link is entered properly or not, then check the Internet connectivity, after that internet connectivity is proper working then the proxy server can also be turned off then putting the website ping.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth mobile phone and speaker name searching and click on the name of the speaker and it will go to pairing. The speaker will be connected as soon as the pairing is complete.
What according to you makes you a good candidate for customer service or technical support job? | I have a hardworking person and  experienced in technical support and qualification and good communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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