Subject: Trainer Candidate - Shriraj Walunj
From: Shriraj Walunj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 04:45:45 -0500

| | Tech Support Test

Name | Shriraj Walunj
E-mail | [email-masked]
Phone Number | (091) 8888885807
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Pune

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ADP LLC | Tech Support Analyst | NA | 49500
Previous Employer 1 | Tech Mahindra BS | Customer Relations Advisor | 01/2019 | 34500
Previous Employer 2 | OAKS | Technical Support Associate | 01/2014 | 23800

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Have worked as an Acting Trainer in Tech Mahindra & OAKS Technologies for over 2 Years.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Employee Attendance!
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good is where you give whats has been asked for, great is where you have consultative approach towards customers.
What according to you makes you a good candidate for this position? | Experienced candidate with ample amount of knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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