Subject: Tech Support Candidate - Salmaan Mir
From: Salmaan Mir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 04:06:05 -0500

| | Tech Support Test

Name | Salmaan Mir
E-mail | [email-masked]
Phone Number | (91) 9899369580
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida sector 78
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Cloud

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Wipro | Associate | August 2017 | 17000
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check to see if your device is connected to the internet and you are able to access other websites. If connected and the page is still displaying error then clear your browser's cache and cookies then restart your device to check if the webpage is being displayed. If the problem still persists then check if the website is down by trying to access that website from another device and check if it returns with an error code.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on by Swiping down from the top of the screen and tap on the bluetooth icon.
Now Touch and hold Bluetooth and Tap Pair new device. Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.When your phone and the Bluetooth device are connected, the device shows as "Connected.".

What according to you makes you a good candidate for customer service or technical support job? | I have a passion for technical suppot with honesty and sincerity.I first gather information and facts from the customer, then identify and verify the issue. Next, I try common quick fixes and repairs to troubleshoot the customer's issues.  I think with my experience of working in Wipro I have gathered a lot of experience in troubleshooting customer with compassion and eagerness. With my knowledge of networking , servers and cloud computing , I also plan to add skills and experience. Honestly, I would like to move into a management role in technical support within five years.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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