Subject: Tech Support Candidate - Abhishek Anand Abhishek
From: Abhishek Anand Abhishek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 03:48:46 -0500

| | Tech Support Test

Name | Abhishek Anand Abhishek
E-mail | [email-masked]
Phone Number | (+91) 8971590624
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mayur Vihar, Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Aforeserve.Com | Project Engineer | June 2020 | 18.5k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will check my network connection - To see my Internet connection is all good or not. After that I will check the browser settings from which I have opened the website to see if there is any blockage from the settings. If the problem does exist I will try to open the website from safe mode & still the problem persists then after that I will try to open it by VPN mode if the administrator has blocked the site for further.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First - I will turn on my phone Bluetooth & speaker as well.
Then I will scan the devices which are active nearby while scanning.
After that I will choose the designated speaker name showing on my scan list.
After clicking the desired name it will pair with my phone's Bluetooth as connected.

What according to you makes you a good candidate for customer service or technical support job? | I will give my best to the firm because a man can give two things out of his lives - a word of commitment or either his life. & The day company gets no benefits from my side, I will resign by myself.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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