Subject: Tech Support Candidate - Mohammad waiz Mohiuddin
From: Mohammad waiz Mohiuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 03:46:42 -0500

| | Tech Support Test

Name | Mohammad waiz Mohiuddin
E-mail | [email-masked]
Phone Number | (91) 7997068054
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Atmakur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech mahindra | Technical associate | 27/12/2019 | 15000
Previous Employer 2 | Amazon | Tranporation analyst | 25/1/2021 | 25000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I try to check the error first I check the website name and then I delete cache I delete everything in history I check internet connection again and then i try to reload page again.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First turn on bluetooth speaker and then to go settings in phone turn on bluetooth search for bluetooth speaker with specific name and then finally connect both the bluetooth speaker and phone.
What according to you makes you a good candidate for customer service or technical support job? | I have the previous experience of working in the job I have the experience of handling networking issues which will help me perform better.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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