Subject: Tech Support Candidate - Vishal Kumbhar
From: Vishal Kumbhar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 03:29:19 -0500

| | Tech Support Test

Name | Vishal Kumbhar
E-mail | [email-masked]
Phone Number | (0253) 8446614916
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Nashik, Maharashtra
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aress Software | Technical Support Engineer | | 23000
Previous Employer 1 | Karadi Path Education Company | Trainer and Product Specialist | Nov 2019 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page.
Make sure JavaScript is enabled.
Make sure Cookies are enabled.
Clear your cache and cookies.
Make sure your web browser is up to date.
Restart your web browser.
Try a different web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start bluetooth on your mobile
Start bluetooth speaker
Try searching for bluetooth speaker from mobile device
Pair with the bluetooth speaker to which you wish to connect
Connect with the bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job? | Politeness is the key that makes a person good candidate for customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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