Subject: Tech Support Candidate - Shivani barua Shivani barua
From: Shivani barua Shivani barua <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 03:05:23 -0500

| | Tech Support Test

Name | Shivani barua Shivani barua
E-mail | [email-masked]
Phone Number | (+91) 9026199165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech Mahindra | Technical support assosiate | 11 march | 20,000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open a new tab and check to see if we can load another website
2. Launch another browser and try to open the site
3. Clear the cache and cookies and browsing history
4. Restart browser
5.Restart the computer
6. Check Network connection
7. Check for malware
8. Check the antivirus

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Touch and hold a bluetooth
2. Turn on the Bluetooth
3. List of device appear
4. Press the bluetooth button on the speaker as well to appear
5. And select device
6 connect it

What according to you makes you a good candidate for customer service or technical support job? | According to me first we need to understand the customer concern and listen them and then sympathise the customer as well and our job is to make customer happy and also provide them a proper resolution and also make them believe on us that we are here to help them so understand the situation and manage accordingly is most important in customer service or technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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