Subject: Trainer Candidate - Amyush Adhikari
From: Amyush Adhikari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 03:02:41 -0500

Tech Support
Test

Name

Amyush
Adhikari

E-mail

[email-masked]

Phone Number

(+91) 9818066024

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Chhatarpur, New
Delhi

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Capgemini, Noida

Analyst/Software
Engineer

15 May 2021

26000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

60-90 days

Please briefly
describe your work experience specifically in training?

I am
working as a Service Desk Analyst in Capgemini, Noida and its been one year and
eight months.

I have no proper experience in training but I have guided candidates who joined
3 months after me.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

I have no experience in training or managing a
team.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
customer service means listening to the customer, resolving their issue and if
not resolved, escalating it further.

Whereas, great customer service means greeting the customer, listen to them with
patience, empathizing with them, resolving their issue and ask if there's
anything else we can help them with.

If issue's not resolved then escalate it and keep on tracking what's going on
and updating the customer with the same so that he/she knows that we value them.

What according to you makes you a good candidate
for this position?

I have the skill to educate and share my
knowledge with my colleagues.

I always try my best to help them whenever they need me.

On a scale of 1 - 5 please rate your fluency in
spoken English

4