Subject: Tech Support Candidate - Surjeet Singh
From: Surjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:56:06 -0500

| | Tech Support Test

Name | Surjeet Singh
E-mail | [email-masked]
Phone Number | (+91) 9044675643
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Myntra.com | Trainer | 01/03/2021 | 20000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | We will check  that computer is connected with internet or not. If it is connected with internet then troubleshoot problems in that connection or low connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 :- we turn on speaker's bluetooth.
2 :- Turn on mobile bluetooth.
3 :- Search for new bluetooth device for pairing your
mobile.
4 :- once you found your bluetooth speaker device name on your mobile  screen click on that name for pairing.
5 :- when both are paired then your bluetooth speaker are ready to use.

What according to you makes you a good candidate for customer service or technical support job? | We polite with the customer and listen theirs problem to find the proper solution for their resolution.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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