Subject: Re: Tech Support Candidate - Kunal Ahuja
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 16 Feb 2021 00:41:32 -0700 (MST)

Not Picking 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 17:07, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Kunal Ahuja < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 10 February 2021 at 4:20 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Kunal Ahuja 

	

	
	
			Tech Support Test 
		
	Name 	Kunal Ahuja 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(+91) 9911540400 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Faridabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Networking - advance 
Hardware - Basic 
Hardware - Advanced 
Speakers & Audio 
Backup and storage 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Hcl 	Specialist 	Na 	35000 
Previous Employer 1 				
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Step1. Check for internet connectivity both with windows and hardware connections 
Ping if required 
Step2. Reset the browser 
Step3. Add the site to trusted site in security 
Step4 check proxy status 
Try to Connect again 
Try to connect again 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Switch on the bluetooth speaker 
Turn its pairing mode on 
Turn your phone's bluetooth on and scan for the device 
Tap to your device name and pair it 
And done 
Once paired bluetooth can be connected without pairing as the device will be listed paired device 
You need to switch the device on and bluetooth on your phone 
	What according to you makes you a good candidate for customer service or technical support job? 	so far i have worked with both internation and domestic customer 
I have good knowlegde of computer hardware and software component 
I have good communication skill 
Easily resolves day to day issues with server n pc's 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5