Subject: Re: Tech Support Candidate - varsha singh
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 16 Feb 2021 00:40:04 -0700 (MST)

Will call us back tomorrow 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 17:05, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: varsha singh < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 10 February 2021 at 7:45 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - varsha singh 

	

	
	
			Tech Support Test 
		
	Name 	varsha singh 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 7389444989 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	new delhi 
	Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	na 	na 	na 	na 
Previous Employer 1 	i-guru 	electronic faculty 	5-5-2013 	10000 
Previous Employer 2 	amazon.in 	vcs 	21-01-2019 	15000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. i will refresh the page 
2. if it didn't work i will check my network signals. 
3. if it was showing perfectly then i will check my LAN cable or WiFi instrument. 
4. if it was working properly, may be sometime after long use it may get hot, to cool its system i will turn it off for 10 sec. and then restart it, and again check ones by opening the particular website. 
5. if still i will face any problem with respect to it then i will call my broadband support. 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1. Turn on the Bluetooth device and turn on your mobile phone's Bluetooth by going into your mobile phone settings. then click on Bluetooth menu to on or open its settings. Then put it on. 
2. Wait till your mobile will search Bluetooth device's signal. 
3. Once it (Bluetooth device's name) appears on your mobile screen. select its name from the available devices over Bluetooth. 
4. You are good to go. 
	What according to you makes you a good candidate for customer service or technical support job? 	Because I have a little bit experience of customer support. I have worked previously in amazon.in as a virtual customer support so I also have experience of remote work. And I understand that how customers are important for any organization and when it is the right to give sympathy and empathy. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4