Subject: Re: Tech Support Candidate - Akanksha Pandey
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 16 Feb 2021 00:36:58 -0700 (MST)

Akanksha Pandey (91) 9571434088 Immediate 32000/- Hike 1st round Indirapuram 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 15 Feb, 2021, at 17:02, Deeksha Dadu <[email-masked]> wrote: 

First round 

From: Akanksha Pandey < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 10 February 2021 at 9:02 PM 
To: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >, " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] >, Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >, Ashish Dabral < [ mailto:[email-masked] | [email-masked] ] >, "Pritish Nandi (LSM)" < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Tech Support Candidate - Akanksha Pandey 

	

	
	
			Tech Support Test 
		
	Name 	Akanksha Pandey 
	E-mail 	[ mailto:[email-masked] | [email-masked] ] 
	Phone Number 	(91) 9571434088 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Indrapuram Ghaziabad 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
Networking - basic 
Hardware - Basic 
Speakers & Audio 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	CEIPAL 	Customer support executive 	March, 2020 	28000 
Previous Employer 1 	Telepresence 	Amazon seller support 	May,2019 	18000 
Previous Employer 2 	Wipro Bps 	Tech support 	March,2018 	12000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	I need to know the error first to check if it's related to browser, website or internet, it can be any case, I might have forgotten to turn on the internet of my pc. Or may be using corrupted OS, anything can be the reason for errors. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First turn on bluetooth option in a blutooth enabled Device. 

	What according to you makes you a good candidate for customer service or technical support job? 	I am a good listener and this plays a key role, because if I do not listen to the query of the customer I can give him/her no correct resolution or information. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5