Subject: Tech Support Candidate - Kanchan Yadav
From: Kanchan Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:35:21 -0500

| | Tech Support Test

Name | Kanchan Yadav
E-mail | [email-masked]
Phone Number | (+91) 8860292702
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Delhi(Laxmi nagar)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Samsung Mobile Technical Support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergier IT Service Pvt Ltd | Technical Support Engineer | August 2020 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Open Chrome, then clear browsing data
2. Then clear cache and other site data
3. Reset Chrome,through settings in the browser
4. Reset WiFi Router
5.Then restart DNS Client
6. Change IPv4 DNS address
7. Disable Experimetal QUIC Protocol flag
8. Change maimum allowed TLS version
9. Reset the Google Chrome Profile Sync
10. Remove Browser Extension from Chrome
11. Reset tcp/ip
12. Reinstall Network Adapter Drivers
13. Scan your Device for Malware
14. Reinstall chrome

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to phone settings > connected Device or slide the phone screen from the top to downwards > press bluetooth for 1 second
2. Tap PAIR a  new device, if the device is not paired to the phone previously, then check the device under 'Available Device'
3. Tap on the name of the device , for eg- Boat Rockers
4. Then a dialogue box appears and asks for the trusted device , then follow the intruction and finally click on 'Pair'

What according to you makes you a good candidate for customer service or technical support job? | My patience for listening to the customer makes me a good candidate. If we will listen to the customer patiently , then customer will also listen the instructions or the solutions we provide to them.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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