Subject: Trainer Candidate - Prerna Goel Prerna
From: Prerna Goel Prerna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:31:16 -0500

Tech Support
Test

Name

Prerna Goel
Prerna

E-mail

[email-masked]

Phone Number

(91) 9818697877

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Shahdara (noida is nearby to
me)

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

FIITJEE

Operations manager

Current

45500 plus 8000 monthly fund
deduction

Previous Employer 1

Meritnation

Centre
Manager

June 2016

Previous Employer 2

KIIT College of
Engineering

Assistant lecturer

December 2012

If Selected, how much time do you need
to join?

1 month

Please briefly
describe your work experience specifically in training?

I have
done product training, sales training and soft skills training in FIITJEE LTD
and Meritnation.

Have you worked as a trainer in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Training Pan India centre locations was initially
a challenge due to low speed internet but I developed various PPTs, recorded
videos and questionnaires for them for easy and effective learning
Process.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

When you
only focus on selling the product is a good customer service but when you treat
customers as your family and resolve all queries in a given TAT with all
required support is a great customer service

What according to
you makes you a good candidate for this position?

I can
deliver exceptional results By my hardwork and will be a great addition to the
team. I possess a combination of skills and experience that make me suitable for
this position.

On a scale of 1 - 5 please rate your
fluency in spoken English

4