Subject: Tech Support Candidate - Vijay Singh
From: Vijay Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:27:48 -0500

| | Tech Support Test

Name | Vijay Singh
E-mail | [email-masked]
Phone Number | (91) 7838377717
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi NCR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Adobe | Technical Consultant | 1st December | 32000
Previous Employer 1 | Accenture | It operations associate | 1st july | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. The first and the foremost step is to identify the error.
2. Then I would try to open an other website(gmail.com) to confirm if the problem is with the (ndtv.com) site or with the internet.
3. If the problems is with only (ndtv.com) site, I would try opening it on other browser.
4. If the site is not opening on other browser it could be that the site server is down or you could try resetting browser settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Enable the Bluetooth option on the device to which you want to connect the speaker.
2. Make sure the speaker is in pairing mode.
3. Make sure “visible to other” is enable on device to which you want to connect the speaker.
4. Click on “pair new device” on the device.
4. After above steps are completed you will see the speaker name listed under pair option.
5. Select the appropriate device to connect.

What according to you makes you a good candidate for customer service or technical support job?

1. I have worked under many difficult scenarios where there are outages.
2. Handled escalations.
3. Provided resolution in timely manner.
4. Routed tickets to respective tier according to the queries.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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