Subject: Tech Support Candidate - Roger Rodrigues
From: Roger Rodrigues <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:27:39 -0500

| | Tech Support Test

Name | Roger Rodrigues
E-mail | [email-masked]
Phone Number | (91) 9818791635
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Abhay khand 4, Indirapuram, Ghaziabad
Which best describes your Technical Support capabilities | I don't have experience or skills for Technical Support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | NA

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Let's just say I have network error, which can include either the low network, conction issue or maybe the wifi isn't providing you the internet itself. First of all you should understand from where did the problem started , is it network which is most likely the issue or maybe in some cases the website itself doesn't respond cause of heavy surver. Trying to reset the network or by just clicking on the trouble shoot option will help you . But if either of those doesn't work, you can try restart the whole system or you can go to the site settings . By these methods you will be able to open the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of Put your bluetooth device On, then put the bluetooth on , on your smartphone connect to the nearest or the first device it shows you after refreshing it.
What according to you makes you a good candidate for customer service or technical support job? | I can be very punctual at the same time provide a good customer satisfaction. But hey I am not a perfect candidate I can't call myself good cause I keep testing myself everyday and keep learning and perfect myself in every aspect in my life .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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