Subject: Trainer Candidate - Garvit Sehrawat
From: Garvit Sehrawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:21:22 -0500

| | Tech Support Test

Name | Garvit Sehrawat
E-mail | [email-masked]
Phone Number | (91) 9718111346
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Paschim vihar, Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | HDB financial services | Personal banker | 17th December 2020 | 24000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | I was working as a Perosnal Banker in HDB financial services. Giving customer service to customers over the call and  also train the New joining batch that how to solve customer queries, pitch them products accordingly and then generate business leads for HDFC bank
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Solving conflicts between two team mates
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is just providing service to the customer in terms of what issues he is facing while Great customer service is creating a relationship with the customer so that whenever he is facing any issues we should be one point of contact for him always
What according to you makes you a good candidate for this position? | Who is willingly to adjust himself accordingly the organisation goal and able listen properly the customer queries and explain them
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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