Subject: Trainer Candidate - ajay yadav
From: ajay yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:13:16 -0500

Tech Support
Test

Name

ajay
yadav

E-mail

[email-masked]

Phone Number

(+91) 9650335672

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 66 mamura,Noida

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Vinculum Solutions Pvt Ltd

Production Support
Engineer

43000

Previous Employer 1

Concentrix daksh India Pvt
ltd

Senior Associate

14th April 2020

33000

Previous Employer 2

Hinduja Global
Solutions

Customer Relationship Officer

16000

If Selected, how much time do you need
to join?

45 days

Please briefly
describe your work experience specifically in training?

Well, I
wasn't a professional Trainer

I trained people in both last organisations i.e HGS and Concentrix

Over here also, I often train new joiners

Have you worked as a
trainer in a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation you faced either while training or
managing a team.

Situation comes in picture when you have 3 or
more people asking for leave for same day

we ask for reasons and if there is something which needs leave we have to
approve them else we can ask them to please take leave on any other day.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Everyone is
giving good customer service but great service can only be achieved if you think
customer's issue is like your issue and needs urgent attention and at times you
can move out of box to help out customer then that's great

We are taught customer is like a God.he is giving us business so need to get
his/her issues fixed as soon as possible if not then keep them posted about the
status

What according to you makes you a good candidate
for this position?

My Discipline and timely response which I have
learnt from my father who server in Indian Army

On a scale of 1 - 5
please rate your fluency in spoken English

4