Subject: Tech Support Candidate - Ankit Yadav
From: Ankit Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 16 Feb 2021 02:06:00 -0500

| | Tech Support Test

Name | Ankit Yadav
E-mail | [email-masked]
Phone Number | (+91) 8860463821
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sohna, gurugram
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | | |
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check my internet connectivity on my system wether it's on or off, secondly I will check the network availablity on my computer, next I will follow the error.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, I will turn on my mobile bluetooth then I will turn on speaker and it's bluetooth by simply pressing a given button over it, after this I will go to bluetooth settings of my mobile and scan for the speaker name after that I will pair it with given speaker and enter given password if required.
What according to you makes you a good candidate for customer service or technical support job? | The most important thing is I'm from technical background, as I'm a b-tech graduate from a reputed engineering University and one more edge is I have a good knowledge of internet, mobiles, and computer .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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